Refund policy

Returns

Kouvolan Kouvolan Lakritsi offers its customers a 14-day right of return. Products can be returned either by free postal return or directly to the service points of the stores. Kouvolan Lakritsi is responsible for the return costs when the return is made according to its instructions through Posti's customer return service

Returned products must be packaged up carefully.

Liability for defects

Kouvolan Kouvolan Lakritsi answers for any statutory liability for defects in the products. For further information, please contact myynti@kouvolanlakritsi.fi

Complaints

The customer is obliged to present a proof of purchase, receipt or other proof of the place and time of purchase when returning goods or complaining about a defect.

Complaints will only be dealt with in writing. Complaints can be sent either by e-mail to myynti@kouvolanlakritsi.fi or by letter to the office. Customer feedback may be left on the website.

Dispute resolution and jurisdiction: a consumer-customer has the right to present any dispute arising from this contract to the Consumer Disputes Board (www.kuluttajariita.fi). Before bringing the matter before the Consumer Disputes Board, the consumer should contact the Consumer Helpdesk of the Registrar's Office (www.kuluttajaneuvonta.fi). A consumer may bring an action against Kouvolan Lakritsi Oy concerning disputes arising from the contractual debt relationship either at the district court of Kouvolan Lakritsi Oy's domicile or at the district court of the municipality in Finland where the consumer is domiciled. If the Customer does not have a place of residence in Finland, disputes shall be settled by the district court of Kouvolan Lakritsi Oy's domicile.

Legal fees are not reimbursed, as the Consumer Advice and Disputes Board offers free assistance in resolving disputes.